Increase in weekly leadsReported in a subsequent period following the funnel changes.
Education software, quiz funnel
The numbers were misleading. The real problem was at the final step.
The funnel was attracting visitors, but too few were completing the final step. An analytics event cap was also distorting the reported performance, making the actual bottleneck harder to identify.
I corrected the tracking and traced the drop-off to the final contact form, where the messaging introduced unnecessary friction around a potential sales call. I reframed the form around the personalized recommendation visitors had come for.
The result: Quiz completion increased from 2.15% to 5.58% in the first seven days following the changes.













